Legal

Terms of Service

Last updated: April 19, 2026

The short version. We give you a platform. You use it to run your service business. You pay us each month. You own your data and your customers' data. You don't do shady things with it. We do our best to keep the lights on. If it breaks, we'll fix it fast. If it breaks your business, our liability is limited to what you've paid us recently. Fair trade, written out properly below.

1. Accepting these terms

By creating an account or using Service Pro Stream in any way (booking portal, API, embed widget, dashboard) you accept these terms. If you don't agree, don't use the platform. You can stop at any time by cancelling your account.

2. Who can sign up

You need to be at least 18, legally able to enter into a contract, and acting on behalf of a real service business. If you're signing up for your company, you're confirming you have the authority to bind that company to these terms.

3. Your account

  • Keep your password and API keys secret. Don't share them.
  • If you invite team members, you're responsible for what they do on the platform.
  • If you think someone else got in, tell us immediately and we'll help lock things down.
  • You're responsible for the accuracy of the information you put in.

4. Plans, billing, and refunds

  • Payment is handled by Stripe. We don't see or store your card number; Stripe does, and they're PCI DSS compliant.
  • Monthly subscriptions bill on the same day of the month you started. Your plan's price is what it says when you subscribed.
  • The 14-day free trial is exactly that: 14 days, no card required, no auto-charge when it expires. If you want to keep going, you'll see an upgrade prompt.
  • You can cancel anytime from the Billing tab. Cancellation takes effect at the end of your current billing period; you get what you paid for until then.
  • We don't offer refunds for partial months, but we also don't play games. If something went wrong and you think a refund is warranted, email us and we'll look at it honestly.
  • If your card fails, we'll retry a few times and notify you. If we can't collect after a grace period, we pause your account: your data stays, your booking widget stops, you pick up where you left off once billing is fixed.

5. Your customers' data

Your customer records are yours. We process them on your behalf so your appointments work. You're responsible for:

  • Telling your customers that you're using ServiceProStream to schedule them.
  • Getting any consent you need for the notifications you enable (SMS opt-in, email preferences).
  • Handling any requests from your customers about their own data first; they booked with you, not us.

We give you the tools to honour those requests (export, delete, opt-out). Use them.

6. Acceptable use

Don't use the platform to:

  • Send spam, scams, or anything a reasonable person would call marketing. The notification engine is for appointment messages only.
  • Attack the platform, other accounts, or third parties (probing, scraping, credential stuffing, denial of service).
  • Impersonate anyone or misrepresent your business.
  • Reverse-engineer, rip off, or resell the platform as your own.
  • Break any law that applies to your business: consumer protection, employment, telecom, trade, you name it.
  • Run a business we wouldn't be proud to serve: adult services, illegal goods, anything that would make a reasonable technician uncomfortable.

We don't monitor every message or keystroke, but if we find abuse we'll suspend the account and preserve evidence. Repeat or severe abuse gets a permanent ban.

7. Service availability

We run the platform on commercial cloud infrastructure and aim for as close to always-on as we can get. That said:

  • We may schedule maintenance windows (usually off-hours); you'll get notice for anything substantial.
  • We may temporarily pause features to fix bugs or roll out upgrades.
  • Outages beyond our control (upstream providers, network issues, natural disasters) happen.

We don't offer a formal SLA on the standard plans. Enterprise accounts can negotiate custom uptime commitments. Talk to us.

8. Intellectual property

  • The platform (code, design, branding, lightning bolt, all of it) is ours. You get a license to use it while your account is active, not a transfer of ownership.
  • Your data (business info, customer records, service catalog, appointment history) is yours. We use it only to run the service for you.
  • Feedback: if you email us a feature idea and we build it, we don't owe you a cut. Sharing an idea doesn't transfer it formally; it just means we can build on it.

9. Third-party services

The platform integrates with third-party services (Stripe, Twilio, email delivery, mapping, cloud storage; full list in the Privacy Policy). Each has its own terms. When you use a feature that relies on those services, you're also accepting their rules where they apply. We do our best to pick good partners and hold them to sensible contracts.

10. Termination

By you

Cancel anytime from the Billing tab. You get the rest of the paid period and your data exports remain available.

By us

We may suspend or terminate an account for:

  • Violation of these terms, especially the acceptable-use rules.
  • Repeated billing failures with no resolution.
  • Risk to other customers or the platform itself (active abuse, security incident originating from the account).
  • Legal obligation (a court order, a subpoena, a law we have to follow).

Where possible we'll warn you first. If we can't (because the abuse is active), we'll tell you after we've stopped it.

What happens to your data

If you cancel: you have 30 days to export before we start purging operational records (billing records stick around longer per the Privacy Policy). If we terminate for cause: same 30-day export window unless a court tells us otherwise.

11. Warranties

The platform is provided "as is" and "as available." We don't guarantee it'll be bug-free, secure against every conceivable attack, or always reachable. We don't guarantee it fits any particular business purpose beyond what it says on the tin.

We do promise to work in good faith, fix what breaks, and be honest about the state of the platform.

12. Limitation of liability

To the maximum extent allowed by law, our total liability to you for anything arising out of or related to these terms is limited to the amount you paid us in the twelve (12) months before the claim arose.

We're not liable for lost profits, lost data beyond recovery from our own backups, or any indirect, incidental, or consequential damages, even if we were warned those might happen. This cap applies to everything: contract claims, tort claims, statutory claims, the lot.

Some jurisdictions don't allow certain exclusions. If yours doesn't, those exclusions don't apply to you.

13. Indemnification

You agree to defend and hold us harmless from third-party claims arising out of (a) your use of the platform in violation of these terms, (b) your content or your customers' content, (c) your violation of law. If we get sued because of something you did, you cover the defence.

14. Changes to the platform

We'll keep improving the platform. Occasionally that means changing how features work, sunsetting something that isn't earning its keep, or shifting pricing on future plans. For material changes, we'll give you reasonable notice (usually 30 days) before they take effect on your account.

15. Changes to these terms

These terms will change over time. When they do, we'll update the "Last updated" date at the top and email active accounts. Continuing to use the platform after changes take effect means you accept the updated terms.

16. Governing law

These terms are governed by the laws of the United States and the state in which Service Pro Stream, LLC (serviceprostream.com) is organised, without regard to conflict-of-laws rules. Any dispute that can't be resolved informally will be handled in the courts of that state.

17. Entire agreement

These terms, plus the Privacy Policy, plus any plan-specific addendum you've signed, are the whole agreement between us. If any part of these terms is found unenforceable, the rest still applies.

18. Contact

Questions, concerns, requests? Email Jason@serviceprostream.com. Built by a technician, answered by the same technician. Usually fast, always honest.

Read the Privacy Policy